Delivery and Returns
Delivery within the UK takes 3-5 working days and is £5.95.
For overseas deliveries, we calculate the shipping of each order based on the selected products volumetric weight. Small (one or two items) overseas deliveries can take upto 7 working days to arrive as these are usually sent via Royal Mail. Larger and heavier (four-five items) deliveries approximately take 2-3 working days to arrive as these are delivered by a courier service.
Delivery approximates below:
|Location||Orders below 2kg||Orders 3kg - 75kg||Delivery Time|
|UK||£5.95||£5.95||3 - 5 Working Days|
|EU + Channel Islands||£5 - £30||£30 - £72||2 - 7 Working Days|
|USA, Canada and South America||£12 - £45||£50 - 200||2 - 7 Working Days|
|China, Japan and India||£12 - £42||£53 - £365||2 - 7 Working Days|
|Turkey and Malta||£12 - £45||£45 - £300||2 - 7 Working Days|
|Norway and Croatia||£12 - £29||£36 - £260||2 - 7 Working Days|
|Middle East||£12 - £42||£64 - £600||2 - 7 Working Days|
|Australia, New Zealand and Singapore||£125 - £42||£54 - £653||2 - 7 Working Days|
Please contact us on 01412210724 or firstname.lastname@example.org for more delivery information and shipping quotes
We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands)
Please note that some items incur surcharges due to size or weight. All surcharges are calculated at checkout.
HOW LONG WILL IT TAKE?
We send our parcels within the UK via Royal Mail First Class Signed For and UKMail courier service. Please note delivery times by courier companies are within normal working hours, 9am - 5pm, Monday to Friday. If a Saturday delivery is required please call the studio and for a surcharge we can arrange this for you.
If an item is out of stock we will inform you and let you know when it will be available.
All our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused and unopened within 14 days of receipt for a refund or exchange. For orders placed between 26th November 2018 until Chrsitmas Day, we have extended our returns policy and are happy to return unused products until the end of January 2019.
For online orders please return to: Bluebellgray c/o Commands, Unit 9, block 12, Bleasdale Court, Clydebank, G81 2LE
For shop purchases please return to: Bluebellgray, 162 Hyndland Road, Glasgow, G12 9HZ
Please note that cut fabric, fabric samples and wallpaper samples are non-returnable.
If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending. Please contact us with your order number if you are returning any items so we know to expect them.
Unfortunately we are not able to refund delivery and return postage costs.
For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns.