Delivery within the UK takes 3-5 working days and is £6.00 in most cases. Large items are charged at £10.
We're delighted to now offer flat rate shipping in the below countries:
Europe - £15 (£5 for samples)
US - £40 (£15 for samples)
Canada - £40 (£15 for samples)
Australia - £60 (£15 for samples)
New Zealand - £60 (£15 for samples)
With all other countries, shipping is calculated depending on weight of the order. For an estimated quote, please email details of your order and your address to [email protected]
We work hard to dispatch orders the next working day but overseas deliveries can take up to 7 working days to arrive. Larger and heavier (five or more items) deliveries approximately take 2-3 working days to arrive as these are delivered by a courier service.
We reserve the right to invoice for additional shipping for selected addresses
Please be aware for deliveries out with the UK taxes, duties and handling fees will be charged to you when your goods enter the country. This will be handled by the local courier company.
Please note that some items incur surcharges due to size or weight. All surcharges are calculated at checkout.
HOW LONG WILL IT TAKE?
We send our parcels within the UK via Royal Mail First Class Signed For and UKMail courier service. Please note delivery times by courier companies are within normal working hours, 9am - 5pm, Monday to Friday. If a Saturday delivery is required please call the studio and for a surcharge we can arrange this for you.
If an item is out of stock we will inform you and let you know when it will be available.
All our items are made with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused and unopened within 30 days of receipt for a refund.
For online orders please return to: Bluebellgray c/o Commands, Unit 9, block 12, Bleasdale Court, Clydebank, G81 2LE using the label provided.
If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit. Please include this completed form in your returns package.
The delivery cost will be refunded if the order is returned in full, part returns are not eligible for a refund on the delivery cost.
Refunds are processed within 3 working days by the original payment method. If the card has expired, we will offer a selection of PayPal or bank transfer as an alternative.
Please note that cut fabric, fabric samples and wallpaper samples are non-returnable
For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns.