Delivery and Returns

Delivery and Returns

Delivery

Delivery within the UK takes 3-5 working days and is £6.00 in most cases. Large items such a rugs and rolls of fabric are charged at £15.

 

We're delighted to now offer flat rate shipping in the below countries:

 

  • Europe - £18 (£6 for samples)
  • US - £48 (£15 for samples)
  • Canada - £48 (£15 for samples)
  • Australia - £60 (£15 for samples)
  • New Zealand - £60 (£15 for samples)

With all other countries, shipping is calculated depending on weight of the order. For an estimated quote, please email details of your order and your address to h[email protected]

 

Please note that our lampshades are only available to ship within the UK and Europe and we are unable to ship them out with this. 

 

We work hard to dispatch orders the next working day but during busy periods it can take longer. 

 

We reserve the right to invoice for additional shipping for selected addresses.

 

Please be aware for deliveries out-with the UK taxes, duties and handling fees will be charged to you when your goods enter the country. This will be handled by the local courier company. Please note we have no control over these charges. Some items incur surcharges due to size or weight. All surcharges are calculated at checkout.

 

Fabric, fabric samples, wallpaper, wallpaper samples and oil cloth are dispatched from a separate warehouse. If you order fabric or oil cloth or samples along with other good they will arrive in separate packages. 

 

How long will it take?

Parcels will arrive within 3-5 days. Tracking information will generally be provided once your order has shipped. 

 

General Returns

All our items are made with great care and we hope you like them. However, if for any reason you change your mind please return it, in its original packaging, unused and unopened within 30 days of receipt for a refund. For website returns, please fill out a request form in your account here. Returns are to be sent to Bluebellgray, 162 Hyndland Road, Glasgow, G12 9HZ

 

If you are returning any goods please retain your proof of postage as we cannot be responsible for any goods lost in transit. Please include the completed return form in your package.

 

Refunds are processed within 3 working days by the original payment method once we have received the package back. If the card has expired, we can offer alternative refund methods of PayPal or bank transfer.

 

Please note opened bedding with the seal broken cannot be returned unless faulty for hygiene reasons. Our bedding and sheets come in a bag made from exactly the same cloth as the duvets and sheets, so colour and quality can be seen before breaking the seal. 

 

Please note fabric is strictly non-returnable once it has been cut and sent for your order. Please order a sample beforehand here or contact us at [email protected] if you have any questions or hesitations at all before placing your order. 

 

Fabric and wallpaper samples are non-returnable.

 

For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns and we cannot process returns bought through them.

 

If an item is damaged or faulty please email [email protected] and we will help you there. 

 

If an item is out of stock we will refund your item and contact you to let you know.