Cookies and Privacy
Who are we?
162 Hyndland Road
Phone number: 01412210724
Email address: firstname.lastname@example.org
Registered company number: 364212
How do we collect your personal data?
We collect your personal data for the Bluebellgray newsletter and email marketing when:
- You sign up to the newsletter with your email address on the homepage of our website
- You create an account with us and opt-in to receive our email marketing
- You complete an online order and opt-in to receive email marketing before checking out
- You enter a competition that we are running and opt-in to receive email marketing when you enter
When you sign up to our newsletter and email marketing, we collect your email address so that we can send you this information. We may also use your name, address, date of birth and order history so that we can personalise the marketing emails we send to you. We do this with your consent and you can opt-out of these emails at any time using the ‘unsubscribe’ link featured in all of our emails to you. You will not receive any more marketing emails from Bluebellgray if you do this, but we will still send you transactional emails, for example an order confirmation if you make a purchase from us.
How long do we keep your information for?
We will continue to send email marketing to you: A) until you opt-out; or B) until you stop actively interacting with the marketing emails we send to you for a period of 18 months.
In both of these cases, we will maintain your email address on a suppression list for 24 months, so that we know not to contact you.
Do we share your information with anybody?
We use BigCommerce and Klaviyo to help mange our marketing database. These companies may store and/or process your personal data outside of the EEA. We have ensured that there are suitable safeguards in place for the protection of your personal data outside of the EEA.
You have the rights to know how we process your personal data for direct marketing. These are:
The right to be informed – this privacy notice explains to you how your personal data is processed by us for direct marketing.
The right to access – you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within one month of your request.
The right to rectification – we like to make sure that the information we have about you is correct. You can manage your personal details within your Bluebellgray account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you by using the information provided in the ‘Who are we?’ section on this page.
The right to erasure – you have the right to have your data ‘erased’ by Bluebellgray.
The right to restrict processing – you have the right to restrict processing in certain situations such as: where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data / where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds / when processing is unlawful, and you oppose erasure and request restriction instead / where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
The right to object - You have the right to object to the processing of your personal data. Remember you can opt out at any time from our marketing communications using the preference centre in your Bluebellgray account, by using the ‘unsubscribe’ function in our marketing emails or by contacting us directly.
How to contact us
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
First party cookies
First party cookies are set by the website, you are visiting and they can only be read by that site.
Third party cookies
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company (e.g. Google) who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.
More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites.
Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.