Do you ship internationally?
Yes. However, if you experience any difficulties please contact us and we will be happy to help. Please also be aware for deliveries out with the UK taxes, duties and handling fees will be charged to you when your goods enter the country. This will be handled by the local courier company.
How will my order be packaged?
All our cushion, bedding and accessory orders are wrapped in tissue paper and sealed with a bright pink Bluebellgray sticker. We use a recycle-able paper sack with paper tape, and wherever possible any plastic that is required will be biodegrade-able All orders are wrapped and packed safely and securely ready for their journey to you. Please note your order may arrive in seperate packages.
Which carrier do you use for shipping?
For most UK orders we use DHL Parcel UK or Royal Mail tracked 24. For international orders we select the most competitive courier to give you the best rate.
What is your return and refund policy?
All our items are handmade with great care and we hope you love them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused and unopened within 30 days of receipt for a refund. We do not offer refunds on cut fabric which is why we recommend you order a sample. For more information please see Delivery and Returns. Fabric and wallpaper samples are non-returnable.
Do you offer returnable samples?
Yes we do!
Returnable fabric samples retail customers
Returnable fabric samples will be charged at their normal retail price. Free shipping out and customer pays to return them.
Returnable fabric samples for trade/Interior Design customers
Returnable fabric samples will be charged at the trade/interior design price. Free shipping out and customer pays to return them.
Returnable rug samples for trade/retail customers
Returnable rug samples are charged at £20 each. Free shipping out, customer pays to return them.
Can I do a work placement with bluebellgray?
We offer a small number of work placements throughout the year, please email [email protected] to submit your CV.
Can I commission bespoke work?
Fi is very busy developing new collections and unfortunately does not have the time to take on bespoke projects.
Does bluebellgray design for any other brands?
No. All our designs are branded bluebellgray so if the design doesn’t say bluebellgray, it isn’t.
I’d love to see the designs in person, can I visit the bluebellgray studio?
Yes! We opened our Glasgow shop in April 2018 so please pop in!
Do you still produce limited edition pieces?
In the future we will occasionally offer selected, limited edition designs. To keep up to date with developments you could follow our blog or subscribe to our newsletter (you can do this at the bottom of any page).
Where are the products designed and manufactured?
All of our bluebellgray designs are born in Scotland; they start life being painted by Fi in our Glasgow studio.
Our fabrics and cushions are made in the UK and europe. Our other ranges including bedding, rugs and tableware are manufactured overseas. All bluebellgray bedding pieces are Carbon Neutral, meaning every item has its carbon footprint off-set to counteract the environmental impact of production and shipping (read more here). Our rugs are manufactured by Brink & Campman, a Dutch company, who were able to offer us an innovative way to produce a quality wool rug whilst retaining the beautiful watercolour qualities of Fi’s originals (read more here).
Where our products are made and the conditions of the people making our products is also of the utmost important to bluebellgray. Overseas production is always in ethically approved factories with BSCI compliance, meaning the workers are treated fairly and ethically and the factory is regularly inspected for safety standards.