Terms and Conditions

Terms and Conditions


These terms and conditions apply to the use of and orders placed on the www.bluebellgray.com website and www.bluebellgray.co.uk and telephone orders placed with bluebellgray ltd. By placing an order with bluebellgray ltd you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As cushions are made by hand there may be a fractional variation in size. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Orders can be processed directly through this web site. Bluebellgray processes card payments securely via a third party payment system called Stripe. All transactions are processed using a secure server. Bluebellgray does not hold any customer card details and we will never pass your details on to anyone.

When signing up to our newsletter, the 10% discount code can only be used to purchase full price products. This excludes our fabric remnants as these are already sold at a discounted price.

We accept card payments over the phone by calling 0141 221 0724. 

All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Bluebellgray will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.

Bluebellgray are happy to refund any unwanted or faulty items returned to us in original condition and packaging, unused and with tags attached within 30 days of receipt. Please complete a return request in your online account or email us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing. Please return items to - Bluebellgray, 162 Hyndland Road, Glasgow, G12 9HZ.

Bluebellgray uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.

Cut fabric orders are non-returnable.

Bespoke Curtains & Blinds:

Bluebellgray accepts no liability for measurement accuracy provided by the customer for any bespoke curtains or blinds orders. Advice will be given on how best to measure the desired space if you are situated outside of Glasgow and the surrounding areas where we can offer this service ourselves. 

Consultation Service Terms & Conditions:

Consultation service must be booked by customers aged 18 or over. If Consultation Service has been booked on behalf of someone, the person attending the appointment will be deemed to have accepted any attendant terms and conditions relating to that service appointment.

Payment made is for Consultation Service only and cannot be transferred to other products and services.

We reserve the right to refuse any appointment booking or to carry out a Consultation Service appointment if we believe the customer has behaved in an inappropriate or abusive manner, or if they have continually cancelled appointments. 

Consultation Service appointments are subject to availability, if we are unable to keep your appointment we will contact you at the earliest opportunity and make every attempt to find a suitable replacement appointment for you. 

If you’re late for an appointment we’ll wait for up to 15 minutes. If you cancel an appointment within 24 hours of the appointment date, we reserve the right to make additional charges for another appointment. If you wish to cancel your appointment, we’ll only refund this fee if you’ve given us at least 24 hours notice via phone or email. 

We will not record the appointment and we ask that you do not either in order to protect our employees personal data. 

The Moodboard you receive must not be sold to a third party. 

The customer should review the specifications of products suggested on the Bluebellgray website to decide on the suitability of the products for the customer’s intended use. 

Bluebellgray accepts no liability for room dimension accuracy provided by the customer. 

The services are subject to a £150 fee, this will be paid prior to consultation.

It cannot be guaranteed that the customer will always find suitable products, we endeavour to suggest products that are in stock however this may not always be possible. 

The minimum booking time for online consultation is 45 minutes. If your consultation lasts less than 45 minutes no refund shall be made. If it lasts more than 45 minutes an additional charge may be made. 

The Consultation Service is an advisory service only, advice in relation to Bluebellgray products or products that we sell. We will recommend paint colours of brands we trust, however their Terms & Conditions will apply if any purchase is made. Bluebellgray accepts no responsibility for third party products purchased.

Drawings or CAD visuals are not provided, this is not an interior design or product management service. We are not responsible for providing decorators for your scheme. The cost of any products purchased is not included in the Consultation Service fee. 

In the event that a customer dislikes their consultation or moodboard, neither Bluebellgray or the Interior Stylist can be held responsible. Please therefore ensure that you give as much information regarding your style preferences during your consultation and questionnaire.

The Interior Stylist will be your point of contact regarding your order however may pass your order for processing to a colleague if applicable, however, it is not the responsibility of any Bluebellgray employee to meet deliveries or liaise with third party contractors.

Without prejudice to the above neither Bluebellgray nor the Interior Stylist shall be liable for any loss or damage including consequential losses (eg any additional third party contractor costs) howsoever arising as a result of the Interior Stylists advice or any delayed or cancelled appointment. Your statutory rights as a consumer are not affected.

Company Number SC364212 (SCOTLAND). Registered office: 162 Hyndland Road, Glasgow, G12 9HZ, UK. VAT No 119269890

bluebellgray is a trading name of Peggy-Betty Designs ltd